Annoying habits of hotel guests that have been variously observed and commented are found in moments of travelling undermining great service.
Traveling is the most beloved habit of millions of people in the world as through the discovery of new experiences, flavors, civilizations and cultures we liberate ourselves, we are discharged from the trivialities of everyday life and along with our loved ones we create new images that accompany us for a lifetime.
As the American journalist, political analyst and columnist for the New York Times, Nicholas Kristof, eloquently put it, travel pushes us to escape the isolation of our comfort zone and encounter new people and new conditions in the real world, strengthening our ability to empathize with a broader range of people.
In the constellation of our impatience to experience new excitement in our favorite destination, we and hundreds of thousands more, in addition to our suitcases and our good mood, also carry with us our annoying habits that, if we’re lucky, are overlooked by hospitality employees as evidence of our quick-tempered personalities, neither will our peaceful fellow travelers with whom we will most likely be staying at the same lodging and, unfortunately, in adjacent rooms.
It is being referred that if you wish to comprehend the true nature of a man, grant freedom to do whatever one wishes. As fun and relaxing as the euphoric atmosphere you feel when you discover new places through your own lens and communicate daily with other people, think about how difficult it is to manage the coexistence of bad behavior of hotel customers that bring to the fore annoying habits.
Rudeness at its finest
It’s no surprise that rudeness ranks number 1 on a long list of the most annoying habits of hotel guests. In a difficult and highly competitive industry like that of hospitality where efficient and prompt service to guests reflects the good image and reputation of a business operation, it is important not to put aside our principal manners of courtesy. Words like thank you and please are always valued positively.
Lack of patience
Do you wake up and feel like everyone and everything is to blame? A familiar feeling that you can combat by maintaining your peace of mind. Many of us have mistakenly associated in our minds that the employees in the Reception Department or the Customer Service Department have a magic wand that can solve our every problem or that we on the other hand if we were in their position, we could solve every faster emerging problem. By remaining patient and cool and not succumb into annoying habits, we increase our chances of receiving high standards of service.
Noise
Almost 70% of the reviews left by customers on websites such as TripAdvisor, Yelp and others are certainly the noise caused during their stay in an accommodation, either because their stay coincided with a corporate or wedding event, birthday or because other customers they caused waves of noise in hours of collective silence.
Light clothing
Several hotels around the world set a dress code for their guests especially when they are going to use the services of their restaurants, reception and other common areas. Other accommodations take very seriously savoir faire (correct and measured social behavior that determines what is appropriate and what is not).
For example there is a specific area where we can wear our bathrobe or bathing suit and this is definitely not the Reception where hundreds of transactions between people take place every day. If you wish to use the swimming pool of the accommodation you are staying in, the most appropriate solution to avoid curious looks or negative comments is to wear stylish and comfortable clothes.
Messy and dirty room
Many will wonder: But we are on holidays! We are not obliged to clean our room. Others do this work for us. The ones we pay.
However much truth there may be in this opinion, we cannot ignore the fact that a cluttered, grimy room that gives the impression of a bombed out landscape makes it very difficult for the Housekeeping Department to deliver the room to the next customers on time. So the next time we order from Room Service, we make sure to notify the department in time to collect the tray.
Investing millions in interior decoration, facilities and common areas in general, hotels ensure that their guests’ rooms acquire the comfort and equipment required to increase their level of satisfaction.
David Elton of Homegrown Hotels, a small hotel chain, said: “Customers will try to steal almost anything they can. Bathrobes, hangers, bed linen, mattress covers, towels, pillows, seat covers. Almost everything a room includes. “In a small independent hotel, customers might be scared, but in bigger hotels people are less picky.”
Many tend to agree with the view that a large portion of customers prefer to steal bathroom products. Likewise, small items bearing the hotel’s logo, such as stationery and pens, are not acts of theft, rather than a hotel’s advertisement.
Aristotle Onassis went down in history with his proverbial phrase that he preferred to be robbed by the passengers of his company (Olympic Airways) if it meant that they would prefer him over the competition. It is worth mentioning that during the period of his leadership, Olympic Airways and its crew offered unpararrel services, while the investment in the equipment and facilities offered were among the largest of the time.
When it comes to hotel towels, most accommodation owners agree that this is not a product that customers can take with them and is a clear example of theft.
Exceptionally interesting is the list of the 10 most favorite items that hotel customers usually express their fondness:
- Towels / sheets
- Batteries
- light bulbs
- Food / drink
- cutlery
- Frames
- Artworks
- Curtains
- Electrical devices
- Books
However, there are also “selective” customers who wish to acquire some unusual items from the hotel they stayed in as souvenirs:
- Stuffed Wild Boar (Hotel du Vin, Birmingham)
- Sex Toys (The Residence, Bath)
- Mirrors (Travelodge)
- Chandelier (Shangri-La, Hong Kong)
- Marble fireplace (Four Seasons Beverly Wilshire)
- Busts (Chesterfield Hotel, Mayfair)
- Medieval sword and a 4 square wooden bear (anonymous)
- $300,000 Andy Warhol Artwork (W Hong Kong)
- Piano (Starwood Hotels)