Hotel black list is a common practice applied for guests, who demonstrate disruptive or violent attitude towards personnel and other guests.
A key point for the economic activity of any country, the tourism sector is called at regular intervals that face shocks since the human factor in which it develops plays a primary environmental role.
Every business with direct or indirect benefits from tourism has a human-centered philosophy. Or at least that’s what it claims.
On the one hand the employees, theoretically and practically trained and on the other hand the customers, repeat and not, are invited to co-exist, each to the extent that corresponds to him according to written and unwritten rules of good behaviour.
But what happens when the rules of good behaviour are not followed? In the case of an employee the answer is simple and takes the form of a reprimand until the situation escalates leading to dismissal. However, things are different with customers since they are the breadwinners of every business.
Omissions, lack of a clear plan in the past with the view that the customer is always right have given way to more substantial practices that define in which cases customers are blacklisted.
Obviously, there is no mention of the famous American series The Blacklist, a crime thriller by Jon Bokenkamp starring Raymond “Red” Reddington (James Spader), a high profile criminal, wanted by the FBI, who requests full immunity by exchanging information about others thugs.
What is the meaning of the term blacklist?
Blacklisting is the action of a group or authority compiling a blacklist (or black list) of people, countries or other entities to be avoided or distrusted as being deemed unacceptable. Whoever is on a blacklist, is considered to have done something wrong.
Hotels and restaurants have long adopted a blacklisting strategy where misbehaving guests are prevented from booking with them by having their card marked in their customer database.
Hotels have long used a blacklisting strategy to prevent bad guests from booking with them. Depending on the nature of the blacklisting, there may be a huge impact, but there is also the opportunity to reduce inconvenience to the minimum. Some of the more severe consequences include a loss of credibility and goodwill, a decline in business and client base, and financial difficulties. Inability to pay daily rate or violate any rules or laws of the lodging, you may be locked out of your room.
Can a hotel blacklist you?
The answer is yes, but the reasons why may not be as malicious as you may think. Hotels keep tabs of their guests for numerous reasons, many of which are for the safety and security of their staff and other guests.
According to The Guardian, it’s probably not surprising that bad behaviour, such as swearing at restaurant staff or other guests, racism, physical violence, and sexual exhibitionism, can result in you being banned from the restaurant.
How To Tell A Customer They Are Blacklisted
There is no one-size-fits-all answer to this question, as the best way to tell a customer they are blacklisted will vary depending on every situation. Nevertheless, some tips on how to break the news to a customer that they are blacklisted could include being honest and upfront about the situation, explaining why they have been blacklisted, and providing options for moving forward.
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